Refund policy

Return & Refund Policy

At Virelt, we want you to feel comfortable and confident when shopping with us. If your purchase does not meet your expectations, eligible products may be returned within 30 days under the terms described below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be:

In its original or substantially unchanged condition;
Unused, except where reasonable inspection is necessary;
Returned with any original packaging, accessories, or components supplied with the product, where applicable; and
Accompanied by sufficient proof of purchase.

Please contact us at support@virelt.shop before returning an item. Returns sent without contacting us first may take longer to identify and process.

Free Returns

Virelt offers free returns on eligible purchases within the 30-day return period.

Once your return request has been reviewed and accepted, our customer support team will provide the applicable return instructions. Please follow those instructions carefully to ensure that your return can be processed correctly.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@virelt.shop.

Please include your order number, a description of the issue, and clear photographs where appropriate. We will review the information and work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Refunds

After an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Although we process approved refunds as promptly as reasonably possible, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been dispatched, cancellation or modification may no longer be possible. In that situation, you may request an eligible return after receiving the order.

Exceptions

Certain products may not qualify for return where required for hygiene, safety, customization, or other legitimate reasons, unless the product is defective or applicable law provides otherwise.

Any applicable exception will be communicated where appropriate.

Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection laws.