Terms of Service

These Terms of Service govern your access to and use of the Virelt online store, including purchases made through our website.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms of Service and any policies incorporated into them by reference.

1. Online Store Terms

You may use our website only for lawful purposes and in accordance with these Terms.

You must not use our website, products, services, or content in a manner that violates applicable laws, infringes the rights of others, interferes with website operation, or attempts to gain unauthorized access to systems or information.

2. Product Information

We make reasonable efforts to provide clear and accurate descriptions, photographs, specifications, and other information about our plush toys.

However, colors and appearance may vary slightly depending on lighting, photography, manufacturing variations, and the display settings of your device.

We may update product information, availability, descriptions, or pricing where reasonably necessary.

3. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, where reasonably necessary, to decline or cancel an order due to product availability, suspected fraud, payment issues, incorrect pricing, inaccurate information, or other legitimate operational reasons.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

4. Prices and Payments

Prices displayed on our website are shown in the applicable store currency unless otherwise stated.

Customers agree to provide current, complete, and accurate billing, payment, and contact information when making a purchase.

Any taxes, duties, or other charges will be handled as disclosed during checkout or as otherwise required by applicable law.

5. Shipping and Delivery

Virelt provides free worldwide shipping.

Our standard estimated delivery time is 7–10 days. Delivery estimates are provided in good faith but are not absolute guarantees, as circumstances outside our reasonable control may occasionally affect transportation or final delivery.

Additional information is available in our Shipping Policy.

6. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to our Return & Refund Policy.

Virelt provides free returns for eligible purchases under the conditions described in that policy.

7. Intellectual Property

Unless otherwise stated, website materials—including branding, text, graphics, page designs, and other original content—are owned by or licensed to Virelt and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish protected website content without appropriate authorization.

8. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment processors, shipping providers, analytics services, or other technology providers.

Third-party services may be governed by their own terms and privacy practices. Virelt is not responsible for matters solely within the independent control of such third parties, except where applicable law provides otherwise.

9. Prohibited Uses

You may not use our website to engage in fraudulent, unlawful, abusive, harmful, deceptive, or malicious activities.

You must not attempt to introduce malicious code, interfere with security features, scrape protected information without authorization, or disrupt the normal operation of our services.

10. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and services are provided subject to the terms and limitations stated on the website.

Virelt will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, except where liability cannot legally be excluded or limited.

Nothing in these Terms limits any mandatory consumer rights or liability that cannot be excluded under applicable law.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our operations, services, legal requirements, or business practices.

The version published on our website will be the current version.

12. Contact

Questions regarding these Terms of Service may be directed to:

Virelt
1816 Birchwood Dr
Castlegar, BC V1N 3L5
Canada

Phone: +1 (250) 365-1755
Email: support@virelt.shop